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Sunday, October 21 • 1:50pm - 2:30pm
AI, Voice & the Personalization of Everyday Money Management

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As artificial intelligence and voice recognition technology become more sophisticated and more prevalent, exciting new opportunities emerge for financial services providers to breathe new life into digital customer interactions. Whether it's voice or text, these experiences can mimic, or even surpass, human assistance that consumers get in branch and call center channels. Learn from senior bank executives and technology providers how personalized experiences are being enabled today and how they will evolve into the future as AI, machine learning and biometrics continue to advance.

avatar for Dan Van Dyke

Dan Van Dyke

Managing Analyst, BI Intelligence, Business Insider
Van Dyke is a Managing Analyst at Business Insider Intelligence. He leads the E-commerce and Payments verticals, which provide actionable insights on advancements in how value is stored, managed, transferred, and spent, for an audience of top banks, retailers, and commerce firms... Read More →

avatar for Sofia Altuna

Sofia Altuna

Global Product Partnerships, Google Assistant, Google
Sofia Altuna works on Global Product Partnerships for the Google Assistant. Her focus is on launching new platform capabilities, helping developers with discovery and reengagement, and delivering great user experiences. Sofia studied Finance and Leadership & Management at Boston College... Read More →
avatar for Ken Dodelin

Ken Dodelin

VP, Conversational AI Products, Capital One
Ken Dodelin is Vice President of Conversational AI Products at Capital One, where he leads teams building intelligent assistants. Previously, Ken served as VP of Product Development at Cricket Media and Director of Mobile Products at The Washington Post. Ken also founded and led Mobile... Read More →
avatar for Peggy Mangot

Peggy Mangot

SVP Innovation Group, Wells Fargo
Peggy Mangot is Senior Vice President of Innovation at Wells Fargo. Peggy is Head of Greenhouse, Wells Fargo’s new mobile-first bank. Peggy began her career with Wells Fargo in 2016. Peggy brings a unique perspective with broad experience across traditional financial institutions... Read More →
avatar for David Sosna

David Sosna

Co-founder & CEO, Personetics
David Sosna is the co-founder and CEO of Personetics and an expert in the use of AI in financial services. Prior to Personetics, he was the co-founder and CEO of Actimize, a leading provider of AI-based analytics that help financial institution detect compliance and financial crime... Read More →

Sunday October 21, 2018 1:50pm - 2:30pm
Cyber Dome at Murano Ballroom, Level 3