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Tuesday, October 23 • 1:00pm - 1:40pm
The Loyalty Singularity: The Future of Customer Engagement

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User experience, payments, promotion and loyalty have co-existed under separate banners for years. Now, the advent of real-time POS loyalty, payments embedded in merchant apps, and the anytime, anywhere requirements of omni-channel creates a mosh pit of capabilities perfectly designed to dramatically change the way that merchants sell, and customers buy. This session will dive into the opportunities that the singularity in customer engagement creates for every player in the commerce ecosystem.

Moderator
avatar for Thad Peterson

Thad Peterson

Senior Analyst, Aite Group
Thad Peterson is a senior analyst with Aite Group, focusing on the evolution of the payment space, the customer payment experience, and the merchant side of payments. Thad has a proven track record of identifying and developing new opportunities and technologies in payments and financial... Read More →

Speakers
avatar for Trisha Asgeirsson

Trisha Asgeirsson

SVP North America Loyalty Solutions, Mastercard
Trisha Asgeirsson Senior Vice President, North America Loyalty Solutions Trisha Asgeirsson is the Senior Vice president, North America loyalty solutions for Mastercard. In this role she is responsible for creating and delivering loyalty solutions that enable issuers and merchants... Read More →
avatar for Prakash Hariramani

Prakash Hariramani

Director, Google Pay, Google
Prakash Hariramani is a Director in the Google Pay team for Consumer payments. He has been with Google for 6 years in the payments team. His mission is to enable an amazing mobile commerce experience. In his current role, he manages several products including in-store payments, loyalty... Read More →
avatar for Vikram Raghavan

Vikram Raghavan

President & Chief Product Officer, Raise
Vikram Raghavan is the President and Chief Product Officer at Raise leading all technology, marketing and product, which has generated over $1 billion in card sales to date. Prior to Raise, Vikram served as Chief Product Officer at Overstock.com where he led product and technology... Read More →
avatar for Doug Rappoport

Doug Rappoport

VP Global Loyalty & Commerce, Visa
As Vice President on Visa’s Global Loyalty and Commerce team, Doug Rappoport leads a dynamic team who focuses on enabling Visa clients across the globe deliver innovative, impactful customer experiences designed to increase engagement. His team is responsible for launching successful... Read More →


Tuesday October 23, 2018 1:00pm - 1:40pm
Wavemakers at Lido Ballroom, Level 3