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Monday, October 22 • 2:10pm - 2:30pm
Humanizing the Experience in Retail

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The future of retail will be reshaped by tech, but only purposeful design can bring the vision to life for the people that live and shop there. In this session, leaders of design from Visa and Bold Insight outline the keys to achieving a vision for retail's future where physical stores play a significant role but are transformed as retailers shape and adapt to consumers’ desires to interact with products and expert store associates but still make purchases when and where they want.

avatar for Kevin Lee

Kevin Lee

VP, Head of Design, Visa
Kevin Lee is Vice President and Head of Design at Visa, Inc, currently responsible for setting the vision and the strategy of design and user experience in Europe and CEMEA.Previously he was responsible for building and leading Visa’s global digital design team and brought in human-centered... Read More →
avatar for Gavin Lew

Gavin Lew

Managing Director, Bold Insight
Gavin has 25 years of experience in corporate and academic environments. He founded what grew to be the largest user experience (UX) firm in the US. After selling the company, he continued to lead the North American UX team to become one of the most profitable business units of the... Read More →

Monday October 22, 2018 2:10pm - 2:30pm PDT
The Avant-Garde at Expo Hall, Level 2