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Tuesday, October 23 • 9:00am - 9:30am
Samsung & HSBC: Applied Mobile Innovation for the Customer Experience

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Customer expectations are higher than ever for brand experiences. There is a CX revolution taking place and mobile technologies are leading the charge. Join leaders from Samsung and HSBC to learn more about the role of the "intelligent" devices and "smart" systems that can enable great banking experiences and connect customers to services that help them achieve their financial goals.
Moderator
avatar for Jaime Toplin

Jaime Toplin

Senior Research Analyst, Business Insider
Toplin is a Senior Research Analyst leading the payments team at Business Insider Intelligence, Business Insider’s premium subscription-based market research service. Her research focuses on digital transformation in the payments and retail banking industries, with emphasis on credit... Read More →

Speakers
avatar for Jeremy Balkin

Jeremy Balkin

Head of Innovation, HSBC USA
Jeremy  Balkin  is  considered  a  leading  international  expert  on  ethics  in  banking,  fintech  and  the  strategic  engagement  of  millennials  in  financial  services.  He  is  currently  the  Head  of  Innovation  for  HSBC’s  US  Retail... Read More →
avatar for Julie Godfrey

Julie Godfrey

US Lead for Finance Solutions and Innovation, Samsung Electronics America
Julie is the US lead for Finance Solutions & Innovation at Samsung Electronics America. She is responsible for co-innovation with industry leading financial services organizations transforming business processes and delivering competitive differentiation with mobile technology. Julie... Read More →

Tuesday October 23, 2018 9:00am - 9:30am PDT
Wavemakers at Lido Ballroom, Level 3
  Digital Marketing & CX