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avatar for Michelle Moore

Michelle Moore

Bank of America
Head of Digital Banking
 Michelle Moore is Head of Digital Banking for Bank of America. In this role, she is responsible for developing and executing Bank of America’s mobile and online strategy, roadmap and transformation. She is focused on making banking more convenient for customers by delivering innovative products and services across mobile devices and online platforms. Bank of America is a leader in Mobile and Online Banking with more than 36 million digital customers including nearly 26 million Mobile Banking app users. Moore is also responsible for ATM, Preferred and Small Business Call Centers, and Financial Centers and Market Growth Strategy. Since joining Bank of America in 2003, Moore has held a number of leadership positions, including chief operating officer for Global Commercial Banking (GCB) and Finance executive for GCB Middle Markets, Bank of America Business Capital and Dealer Financial Services. Additionally, she served as the Finance executive for Corporate Workplace. Moore also has experience in the Consumer Banking business, having held positions as Strategy and Planning executive, as well as Checking Products executive. Moore serves as the Executive Sponsor for the Leadership Advantage Program. She also serves on the board of Hope Haven, Inc. Moore holds a Bachelor of Science in economics from Cornell University and a Master of Business Administration in finance from the University of Rochester’s Simon School of Business. She resides in Charlotte with her husband and two sons.