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Robert Schiff

McKinsey & Company
Robert is a Partner in McKinsey's San Francisco Office and co-leads Customer Experience in Banking. Robert serves financial institutions on a range of topics, including customer experience, operations, risk, strategy and technology. Robert rejoined McKinsey in 2017 after 2+ years at Medallia, the global customer experience technology company. At Medallia, Robert was the GM for Financial Services and subsequently led Managed Services, the team responsible for customer success. Before joining Medallia, Robert led McKinsey's Digital Payments Practice. Robert also co-founded McKinsey's global Financial Inclusion Practice in 2008. In that capacity, Robert has served private, public and social sector clients across Latin America, as well as in India and Sub-Saharan Africa.