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Money20/20 US

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8:25am PDT

Digital Marketing & CX Track: Chairperson's Welcome Wavemakers at Lido Ballroom, Level 3Robert Schiff

8:30am PDT

You Know My Name, Look Up the Number: Building Brand Narratives Wavemakers at Lido Ballroom, Level 3Jennifer Prosek • Andrea Brimmer

9:00am PDT

Samsung & HSBC: Applied Mobile Innovation for the Customer Experience Wavemakers at Lido Ballroom, Level 3Jaime Toplin • Jeremy Balkin • Julie Godfrey

9:40am PDT

Empathy in the Machine Age: Data Science Powering Creativity Wavemakers at Lido Ballroom, Level 3Hicham Oudghiri • Frank Cooper III

10:10am PDT

Virtual, Augmented or Mixed: Is XR the New Reality for CX? Wavemakers at Lido Ballroom, Level 3Cleveland Brown • Raffaella Camera • Stephanie Llamas

12:55pm PDT

Digital Marketing & CX Track: Chairperson's Welcome Wavemakers at Lido Ballroom, Level 3Robert Schiff

1:00pm PDT

The Loyalty Singularity: The Future of Customer Engagement Wavemakers at Lido Ballroom, Level 3Thad Peterson • Trisha Asgeirsson • Prakash Hariramani • Vikram Raghavan • Doug Rappoport

1:50pm PDT

Next-Level Digital Gifting: Enhancing the Customer Experience Wavemakers at Lido Ballroom, Level 3Monika Kochhar • Jude Reter • Amit Shah • Nicola Thompson

2:40pm PDT

How Emerging Tech Can Drive World-Class Customer Experiences Wavemakers at Lido Ballroom, Level 3Dan Stephens • Bob Lord

3:20pm PDT

How Tech Can Lyft Everyday Life for Priceless Brand Loyalty Wavemakers at Lido Ballroom, Level 3Ashley C. Ford • David Baga • Sherri Haymond